Vertical AI

Vertical AI is an AI and software development company based in Perth. It designs and builds custom AI systems for Australian businesses, including multi-step workflows that connect existing tools, organisation-wide AI platforms, and voice and text agents for inbound calls and messages.

The company works with business owners, operations managers and internal technology teams across sectors including professional services, home services, hospitality and local government. Every engagement starts with understanding the business problem and current processes before scoping, building, testing and deploying a solution that client teams can operate themselves.

Services include:

• custom AI systems that connect AI models with existing business tools, such as practice management software, customer relationship management (CRM) systems and phone systems
• multi-step workflows with human review and sign-off where required
• voice and text agents for handling inbound calls and messages
• workshops that help teams build AI workflows and automations using their own repositories, processes and systems.

Vertical AI delivers an initial version in weeks, measures performance against existing processes and iterates based on results. Clients retain ownership of their data and systems. All infrastructure runs on AWS ap-southeast-2 in Sydney, and customer data remains in Australia.