Time Under Tension

Time Under Tension is a generative artificial intelligence (AI) consultancy that helps organisations improve customer and employee experiences through AI adoption, capability development and custom AI solutions. The company works with businesses to identify practical applications for generative AI and implement solutions that improve productivity, service delivery and operational efficiency.

Its services include:

• AI Academy training programs to build AI capability across teams
• AI Adoption Sprints to identify and prioritise high-value use cases
• custom generative AI applications tailored to business needs
• conversational AI and knowledge management solutions
• AI tools that support business process automation and decision-making.

Time Under Tension has developed AI solutions across industries including financial services, transport and retail. These include knowledge assistants that help staff retrieve information from large policy and safety libraries, conversational tools that improve product discovery, and AI-powered solutions that streamline manual administrative processes.

The company applies a responsible AI approach through its Responsible AI Charter, which is aligned with Australia's AI Ethics Principles. Its solutions are designed to help organisations improve customer experiences, increase workforce productivity and adopt AI in a transparent, secure and accountable way.