SentiVue

SentiVue helps Australian organisations serve multilingual communities on the phone and in person. We provide voice agents for inbound and outbound calls, live translation between callers, real‑time translation for meetings and events, and video dubbing for training and media. Our software plugs into existing telephony and conferencing systems and supports in‑region data choices. Teams can start with a pilot and scale. Use cases include council hotlines, state services, hospitals, utilities, emergency information, universities and event organisers. We aim for reliable speech quality, fast responses and simple operations so contact centres and event teams can measure results and improve service.

SentiVue enables adoption of voice AI on existing phone and meeting systems. Work begins with discovery to set one outcome and guardrails. A short pilot configures languages, call flows and data settings, and connects approved knowledge sources. Success focuses on operational metrics: abandonment rate, wait time, after‑hours coverage and interpreter usage. If targets are met, rollout proceeds in stages by queue, site or language to control cost and risk. The platform supports in‑region data options, monitoring and audit logging to fit policy. Integration support, basic training and operating guidelines are provided. The result is higher capacity, faster triage and lower language handling costs – achieved without changing core systems.