Rello AI

Rello AI develops custom AI voice systems for real estate and service-based businesses. These systems are designed to integrate with existing workflows and support call handling without requiring changes to current infrastructure.

Each system is tailored to the client’s operations, including language, tone, business rules and escalation pathways. Solutions are connected to the organisation’s existing phone number through call forwarding and activate when calls cannot be answered due to overflow, after-hours demand or high call volumes.

Rello AI provides both inbound and outbound voice capabilities. These include:

• inbound call handling to capture caller details, transcribe and summarise conversations, and identify urgent enquiries
• real-time notifications for priority matters
• outbound calling to contact lead lists, qualify enquiries and support follow-up activities
• automated logging and reporting through a central dashboard.

Systems are typically deployed within two weeks and are designed to integrate with existing business processes. The approach focuses on practical implementation, enabling organisations to manage customer interactions more effectively and maintain continuity of service.

Rello AI is based in Melbourne and develops solutions for clients nationally.