Pollen

Pollen is one of Australia’s most highly regarded digital design studios. For 17 years, we have refined our offering as a digital consultancy. Through research, strategy, design and development, we help organisations transform and thrive by discovering new opportunities to connect and engage with their audiences.

We operate an agency‑agile methodology designed to create complete transparency between our teams, clients and stakeholders. With continual feedback, we work together to learn and improve throughout projects and processes.

One of Pollen’s key advantages is our proven ability to deliver user‑centred digital solutions powered by AI – not as a gimmick, but as a purpose‑built tool that solves real needs. A standout example is Clara, the AI platform we built for Arthritis NSW, and the first AI search solution in federal government for the Department of Veterans’ Affairs. Clara and DVA were designed to cut through misinformation and provide personalised, evidence‑based support through natural language processing, adapting as user needs evolve.