Pivot Point

Pivot Point supports businesses to adopt artificial intelligence to improve customer service, sales, content creation and internal productivity. The organisation focuses on implementing practical AI solutions aligned with business operations and customer needs.

Pivot Point works with organisations to identify suitable AI use cases and develop tailored solutions integrated with existing systems and workflows.

Services include:

• development of customised AI chatbots and virtual assistants
• internal knowledge hubs to support staff access to information
• content automation and generation
• workflow automation and process optimisation
• design, training and testing of AI systems prior to deployment
• ongoing support, optimisation and performance improvement.

Pivot Point supports businesses to implement AI systems that assist with customer enquiries, guide decision-making, reduce repetitive tasks and improve access to information. Solutions are designed to align with organisational processes and customer requirements.

The organisation works with clients across retail, ecommerce, education, professional services and business support sectors.