Excite Labs

Excite Labs helps Australian businesses integrate AI into real‑world operations – so you can have more successful customer conversations at scale. We design hybrid systems that blend cost‑effective AI with human care: inbound and outbound voice agents, live chat and SMS, plus white‑glove escalation for complex cases. Our AI can resolve 50–75% of routine queries, book jobs, capture leads and route the rest to your team or our expert closers.

Beyond calls, we build practical automations: meeting transcript summarisation, searchable internal knowledge bases, AI‑assisted email replies, calendar and booking flows, and CRM integrations. Need to prospect? Our AI handles the “no answers” and “no thank‑yous” tirelessly, qualifying opportunities so your people focus on shipping orders, solving problems and delivering exceptional service.

We work hands‑on to map your processes, prototype, then deploy with the level of automation you’re comfortable with – expanding as confidence grows. The result is a resilient, scalable customer engine that rides weekly, monthly and seasonal peaks without hiring waves or idle overhead.

Our approach focuses on practicality and measurable outcomes. We help businesses design, adopt and scale AI solutions that strengthen customer experience and free up teams for higher‑value tasks. Projects often include:

• AI‑driven inbound and outbound call handling
• Customer support chatbots and prospect qualification
• Automated meeting transcription and intelligent email workflows
• Voice and text‑based assistants that handle up to 75% of queries

Beyond deployment, we train staff, refine prompts and gradually increase automation levels as results improve. In short, Excite Labs bridges the gap between AI theory and business reality – designing, testing and operating intelligent systems that help Australian SMEs grow faster, serve customers better and stay competitive.