Dovey Labs

Dovey is an Australian digital agency that helps small and medium businesses adopt AI through custom voice automation solutions. The company develops AI voice companions that answer calls, respond to enquiries, capture customer information and book appointments, helping businesses provide customer support outside standard operating hours. Dovey serves clients across industries including real estate, healthcare, retail and professional services, with teams based in Western Australia and Victoria.

The company manages the full implementation process, from consultation and configuration through to deployment and ongoing optimisation. Dovey also designs websites and online stores that complement its AI solutions, helping businesses improve customer engagement across multiple channels.

Services include:

• AI voice companions
• appointment booking automation
• customer enquiry management
• AI implementation and support
• website design and development
• online store development.

Dovey's AI capability focuses on developing customised AI voice companions trained on a client's own business knowledge, services and preferred communication style. These companions interact with customers using natural Australian-accented voice conversations, helping businesses respond to enquiries, answer common questions and manage bookings without manual intervention.

The company hosts its voice technology in Australia to support organisations seeking onshore data hosting. Dovey also provides ongoing monitoring, refinement and support, helping businesses maintain and improve the performance of their AI systems as operational requirements change.