CyTrack.io

Cytrack provides AI-powered cloud contact centre and communications solutions. We help businesses improve customer experience, reduce costs and streamline operations.

Trusted in over 32 countries since 1995, our platform brings together:

• voice and messaging
• CRM integration
• real-time reporting
• omnichannel engagement

Our modular tools scale to fit small businesses, enterprises and government. We integrate with Microsoft Teams, Azure and leading telephony systems to support seamless customer and agent experiences.

Cytrack includes advanced AI features such as:

• intelligent virtual assistants
• speech analytics
• live agent guidance

We meet ISO standards for quality, security and risk management. Our solutions support industries with high compliance needs, including healthcare, finance and public services.

We work closely with clients to embed AI into customer workflows. This includes:

• virtual assistants for routine enquiries
• real-time agent support with sentiment analysis and knowledge prompts
• automation tools that reduce manual effort and improve service

We start by understanding your goals, systems and challenges. Then we design AI tools that fit your business and meet Australian privacy and compliance standards.

Our open APIs and CRM integrations ensure AI works with your existing systems. We support continuous improvement through training, feedback and performance tracking.

Cytrack helps organisations adopt AI with confidence - improving service, reducing effort and delivering measurable results.